|Assigned Course Preparation Hours:||6|
Effective communication is an essential part of working and succeeding in any position within a healthcare facility. It is a skill, and you can learn it! This course helps you explore various aspects of communication and professionalism including voice, mechanics of speech, listening, body language, memory, visualizing, paraphrasing, showing respect, communicating with disabled people, dealing with prejudices, avoiding stereotypes, cultural diversity, posture, telephone personality & etiquette, tone of voice, frustration, email, professional appearance, time management, and safety.
- Define effective communication and give examples of the various aspects.
- Define professionalism using examples.
- Explain the place of listening and personal appearance in effective communication.
- List and explain factors that promote safety, efficiency, and happiness within a workplace.
This course was created by NTI. It is delivered via the NTI Canvas LMS.
Refer to the Student Catalog and Handbook for the full list of policies.
|3||Interaction with Others||4|
|6||Managing Tasks, Policies, and Procedures||4|